Preguntas frecuentes

Yes! The host has the ability to review and delete any capture before they become available for viewing. We also have filters that prevent inappropriate captures from being uploaded.

No! Guests access Lense in seconds, no app download needed! They simply scan the provided Lense QR code or link and enter their name to start capturing moments immediately. That's it!

Optionally, they can add their email to receive notifications when photos are revealed. The disposable camera opens instantly, so everyone can start capturing memories right away.

Yes! After setting up your event you can purchase the video add-on which allows guests to upload- or take videos in addition to photos.

Yes! All captures remain available for 12 months from your event start date. You can download them anytime during this period, either individually or all at once (no extra costs associated with downloading). After 12 months, photos are automatically archived according to our data retention policy.

You can purchase Lense anytime that works for you! While we recommend setting up your event 2-3 months ahead of your wedding date, there's no requirement to purchase immediately.

Here's what to consider:
• Print planning: If you're ordering physical prints, factor in time for printing and delivery. If you print them yourself, you of course can purchase a couple days before.
• Peace of mind: Early setup means one less thing to worry about as your event approaches

Pro tip: Even if you purchase now, your 12-month photo access period doesn't start until your actual event day!

Yes. You can download the Lense app by clicking on the this this link and create your draft event.

Just like a disposable camera there is a set limit of captures each guest can take. You can fully customize this limit. This ensures a diverse collection of memories and encourages guests to be more selective in their shots. You can also choose to go with out unlimited option that allows for unlimited captures for each guest.

Yes! You can set up your event to be multiple days. The captures will then end up in the same album.

Yes. While your guests are using our disposable camera, you can already view the photos or videos. This way you can monitor or delete the captures, or share them to social media.

You have complete control over when and how photos are revealed! Choose from three sharing options:

Delayed Reveal (Most Popular)
• Photos stay hidden during your wedding
• You can review captures before the reveal time
• You set the reveal time (e.g., 12 hours after event ends)
• Creates anticipation and surprise for everyone!

Open Album (Real-Time Sharing)
• Guests can see all photos as they're taken
• Creates instant excitement and engagement
• Great for smaller, intimate events

Private Album (Your Eyes Only)
• Only you can view all captures
• Guests can see their own captures but not others'
• Perfect when you who want to curate their favorites first
• Ideal if you prefer privacy before sharing

Pro tip: Most users choose delayed reveal (12-24 hours after the reception) to share the magic when everyone's ready to relive the moments!

Guests need internet to join the event. Once joined, they can capture without internet. Captures save locally and upload automatically when connection returns. Plus: Guests can continue uploading moments they've taken for up to 12 months after the event, even if they couldn't upload during the event!

Los huéspedes solo tienen que escanear el código QR que proporciona Lense. Esto abre la cámara Lense en su teléfono. No es necesario descargar ninguna aplicación para sus huéspedes.

Sí, después del evento, los invitados pueden guardar o compartir sus fotos favoritas con familiares y amigos.